# Contact Us

Before contacting us, kindly ensure that you have:

1. **Reviewed this guide**, and
2. Checked in with **your unit's Postman Calls trainers**

If your issue can be resolved using information found in this guide, we will redirect you back here for reference.

If your issue remains unresolved, kindly use the respective forms for

1. [General Enquiries](https://go.gov.sg/postman-calls-contact-us): kindly include the following information in your form:
   * Device Model (phone / laptop model)
   * Browser and Operating System
     * This information can be found in the Postman Calls [App Settings](/for-agency-users/getting-started/app-interface.md) Page
   * Whether you used mobile data or Wi-Fi (if applicable, what type of mobile data/Wi-Fi)
   * Audio device used (speakerphone / device earpiece / wired / Bluetooth earpiece)
   * Approximate date and time the issue occurred
   * What happened
   * Any error messages you saw
2. [Agency Use Case](https://go.gov.sg/postman-calls-agency-use-case): use this form to indicate **your agency’s interest** in onboarding Postman Calls. Requests will be reviewed and prioritised based on their operational need and relevance to scam prevention. The team will reach out if we decide to proceed with your agency’s onboarding.


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# Agent Instructions
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